Shipping Policy

DARNA Shipping Policy

From our home in Palestine to your home anywhere in the world, we take pride in bringing you handpicked, sun-dried, old-fashioned village goods with care and warmth.

🌿 Where We Ship

We currently ship domestically across the USA, to Canada, and internationally, so you can enjoy the taste of Palestine wherever you are.

🚚 Shipping Options

🇺🇸 Within the USA

Contiguous US + Washington, DC (48 states + DC)

  • Flat-rate shipping: $9.95 on orders under $75

  • Free shipping: Orders $75+

  • Subscribers: Free shipping at $39+ (after discount). Under $39, shipping is $9.95.

  • Expedited/Express options may be available at checkout.

Alaska, Hawaii, Puerto Rico

  • Flat-rate shipping: $14.95 on orders under $75

  • Free shipping: Orders $75+

  • Subscribers: Free shipping at $39+ (after discount). Under $39, shipping is $14.95.

🇨🇦 Canada

  • Flat-rate shipping: $15 USD on orders under $120

  • Free shipping: Orders $120+

  • Subscribers: Flat $15 USD shipping on all orders under $120 (after discount). Free shipping at $120+.

  • Orders ship from New York via USPS International or UPS Standard

  • Average delivery: 6–10 business days, depending on customs clearance

🌍 International

  • Free shipping: Orders $120+

  • Orders under $120: $25 Flat Rate Shipping

  • Delivery times vary by destination and local customs clearance

⏱️ Processing & Shipping Times

  • Orders placed before 2 PM EST ship the same day (Mon–Fri, excluding holidays)

  • Orders placed after 2 PM EST ship the next business day

  • Standard US shipping: 3–7 business days

  • Canada shipping: 6–10 business days

  • International shipping: 7–21 business days, depending on destination and customs

📬 Tracking Your Order

You will automatically receive a tracking number via email once your order ships so you can follow your DARNA goods on their journey from our family to yours.

📦 Local Pickup – Brooklyn, NY

We offer free local pickup in Brooklyn, NY. Select this option at checkout, and we’ll email you when your order is ready.

🌾 Damaged or Missing Items

We pack each order with care, but if your items arrive damaged, please email us immediately with your order number and a photo so we can make it right.

✈️ Customs & Duties

International and Canadian customers are responsible for any customs or duties required by their country. DARNA will complete all customs forms accurately to assist in smooth delivery.

💚 Thank You

Every order supports Palestinian farmers and families while helping us share our story with the world. Thank you for allowing DARNA to bring the authentic taste of Palestine to your kitchen.