From our home in Palestine to your home anywhere in the world, we take great care to ensure your AL’DAR goods arrive fresh and perfect. If there is an issue with your order, we are here to help.
🍃 Return Eligibility
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Returns are accepted within 7 days of delivery for food items.
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Items must be unopened and in original packaging.
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Returns are accepted worldwide under the same policy.
💸 Return Costs
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Customers are responsible for return shipping costs (both ways) and a 25% restocking fee on all returned items.
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We recommend using a trackable shipping method for your return.
⚠️ Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 14 days of delivery with your order number and photos, and we will send a replacement at no additional cost.
Damaged or incorrect items are exempt from restocking fees and return shipping charges.
📬 How to Initiate a Return
To start your return:
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Go to our Contact Us page and send us an email with:
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Your order number
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The reason for return
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Photos if applicable
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We will respond with return instructions.
⏱️ Refund Processing
Once we receive and inspect your return:
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Refunds will be issued to your original payment method within 3–6 business days.
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You will receive an email notification when your refund has been processed.
🚫 Non-Returnable Conditions
We reserve the right to deny returns if:
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Items are opened or not in original packaging.
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The return is requested beyond the 7-day window for food items.
💚 Thank You
We are a small family business dedicated to sharing authentic Palestinian flavors with you, and we deeply appreciate your understanding and support.
